Staying safe on Jaano

A few habits keep you protected. Trust is everything in a marketplace.

✅ Inspect before you pay

Never send mobile money to ‘reserve’ an item before you have seen it. Genuine sellers expect you to view first.

✅ Meet in public

For goods, meet at a busy, well-lit place. For property and vehicles, view at the location with someone you trust.

✅ Agree deposits clearly

For car, equipment and short-let hire, agree any refundable security deposit and return conditions with the owner in writing (in-app chat) before collection.

✅ Check verification badges

Prefer sellers with a ‘Verified ID’ (Ghana Card) or ‘Business’ badge. They have confirmed their identity.

✅ Keep chat on-platform

Use in-app chat or the WhatsApp button. Be cautious if a seller rushes you off-platform or pressures urgent payment.

✅ Report anything suspicious

Too-good-to-be-true prices, requests for upfront fees, or fake agents — report the listing and we’ll act.